RETURNS

Omius UK is owned and operated by Tribe Merchandising UK Ltd

www.tribesolutions.com

We hope you are excited about your Omius UK product but if for any reason you want to return it you may if you meet the following conditions.

You have 30 calendar days from the date you received your Omius UK order to return your UNUSED product. Shipping will be at your own cost.

Please notify us of your return by email at sales@tribesolutions.com and include your original Omius UK order number. Please include the tracking number in your email.

Send the item to: Tribe Merchandising UK Ltd, 3 Court Way, Romford, Essex, RM3 0LD.

All applicable promotions, discounts, free items at the time of purchase will be prorated and applied to the amount of refund or credit

Return Policy

1) Returns must be initiated within 30 days of the delivery date

2) All returned products and packaging must be returned in UNUSED CONDITION. Any product(s) showing signs of having been worn will be deemed "unacceptable" and you will be so notified. Unacceptable returns may be reshipped to you following payment of an inspection/shipping fee.

3)Please note that Omius UK does not reimburse shipping costs for returns or shipping fees applied at checkout.

4) If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.

5) All partial or full refunds will be posted to the original method of payment within 7 business days.

6) Omius UK is not responsible for items lost or damaged during shipping.

Return Directions

Step 1: Please notify our Customer Support team at sales@tribesolutions.com of your return.

Step 2: Place item(s) with original packaging and all original shipping documentation inside the shipping box. Be sure to include your name, contact information, reason for return, and order number in the shipment so that we can properly process your return/exchange.

Step 3: Ensure your name, address and order number are also on the outside of the shipping box, and ship to the following address:

Tribe Merchandising UK Ltd
3 Court Way, Romford, Essex, RM3 0LD

Step 4: Ship via a tracked service. Be sure to obtain delivery confirmation and full insurance if necessary. Omius UK is not responsible for items lost or damaged during shipping.